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Privacy Policy

Effective Date: 19th August 2019

This Privacy Policy describes how INARKA AUTO PVT LTD, having its registered office at C12/2, Sector 85, Noida, Uttar Pradesh - 201306 (“Company”, “we”, “us”, “our”), collects, uses, stores, processes, and protects personal information of users (“User”, “you”, “your”) who access or interact with our website, digital platforms, enquiry forms, marketing campaigns, or any other services offered by us.

This policy is framed in accordance with applicable Indian laws, including the Information Technology Act, 2000 and rules made thereunder.

1. Information We Collect

We may collect personal and non-personal information through both online and offline modes, including but not limited to:

a) Information Collected Digitally

  • Website enquiry forms

  • Online booking forms

  • Lead generation campaigns

  • Social media, messaging, and digital marketing platforms

b) Information Collected Offline

  • Incoming phone calls made to our official numbers

  • Walk-in enquiries at our showroom, workshop, or sales outlets

  • Interactions with our sales, service, or customer-care teams

  • Physical forms, registers, or documents voluntarily submitted

c) Types of Information Collected

  • Name, mobile number, email address

  • Address, city, and location details

  • Vehicle details (model, variant, registration number, VIN where applicable)

  • Service, enquiry, booking, or purchase history

  • Call records or call-related information (for quality, training, and compliance purposes)

2. Purpose of Data Collection

The information collected is used for the following purposes:

  • Responding to enquiries and requests

  • Providing information about our products and services

  • Sending service reminders, delivery updates, and transactional communications

  • Sending marketing, promotional, and informational messages related to our offerings

  • Improving customer experience, internal analytics, and business operations

  • Complying with legal, regulatory, and audit requirements

  • This includes information collected during telephonic conversations and in-person interactions initiated by the customer.

3. Consent

  • Visiting our premises,

  • Making a phone call to our official contact numbers,

  • Submitting an enquiry (online or offline), or

  • Sharing personal information with our representatives,

you explicitly consent to the collection, storage, processing, and use of your information by [Company Name] for the purposes outlined in this Policy.

You further consent to receive communication from us via phone calls, SMS, WhatsApp, email, or other electronic means related to our products, services, offers, and reminders.

4. Data Sharing & Disclosure

We do not sell or rent personal data to third parties.

Data may be shared only with:

  • Authorized internal teams

  • Technology, CRM, marketing, or communication service providers engaged by us

  • OEM partners, where required for vehicle sales, service, warranty, or compliance

  • Government or statutory authorities when required by law

All such sharing is done on a need-to-know basis and subject to confidentiality obligations.

5. Data Security

We implement reasonable technical and organizational security measures to safeguard personal information against unauthorized access, misuse, loss, or alteration.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws, audits, or contractual obligations.

7. User Rights

You may:

  • Request access to or correction of your personal information

  • Withdraw consent for marketing communication at any time

  • Request deletion of your data, subject to legal and operational requirements

Such requests can be made by contacting us at [Email ID].

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You may manage cookie preferences through your browser settings.

9. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

INARKA AUTO Pvt Ltd
Email: mukesh@karmahyundai.com
 

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